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Continue ShoppingRefund and Returns Policy
At DarkBites, we strive to provide high-quality products and a great customer experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Return Eligibility
At DarkBites, we strive to provide high-quality products and a great customer experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items are not eligible for return:
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Opened food or chocolate products
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Perishable products
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Customized or special-order items
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Items damaged due to improper storage after delivery
3. Damaged or Incorrect Products
If you receive:
- A damaged product
- A wrong item
- A missing item
Please contact us within 24–48 hours of delivery with photos or videos of the product. After verification, we will provide either:
- Replacement, or
- Full refund
4. Refund Process
Once your request is approved:
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Refunds will be processed to the original payment method.
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Processing time: 5–7 business days after approval.
5. Return Shipping
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If the return is due to our error or damaged product, we will cover the shipping cost.
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If the return is requested for other reasons, customers may need to pay the return shipping cost.
6. Order Cancellation
Orders can be cancelled:
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Before the order is shipped → Full refund
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After shipment → Cancellation may not be possible
7. Contact Us
For return or refund requests, please contact:
DarkBites Customer Support
📧 Email: support@darkbites.com